Airfreight Operative

North Dublin, Full Time

We are currently recruting for an airfreight operative to join a busy team based in Dublin. 

Overall job purpose is to ensure that the Airfreight service delivered, meets and exceeds customer expectations, is in accordance with established service levels/SOPS’s and is within Revenue & Cost parameters. Ensure that all associated administrative requirements are complete and accurate. Proactively support and contribute to the achievement of Departmental, Branch and Company goals and objectives.

  • Liaising with customers daily taking bookings and arranging shipments on behalf of the customer
  • Preparation of all shipping documents including customs clearance
  • Scheduling of daily collections and deliveries for the freight and installation departments
  • Customer service support, providing problem solving skills were issues arise and preventive actions and    new operational procedure are required
  • Daily monitoring of shipments by coordinating with the airlines, shipping lines shippers and overseas agents. Continuous shipment progress reports to be provided to the customer
  • Ensure all partners in the supply chain are working effectively and efficiently to ensure smooth operations
  • Ensure procedures relating to the accrual of costs, invoicing, and completion of shipment files are adhered to
  • Customer KPI to be adhered to
  • Continually evaluate operational practices to ensure optimum utilisation of resources
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