Customer Service Agent

North Dublin, Contract

We are currently looking for Customer Service Agents to provide all necessary help and support to passengers as required by our customer airlines which may include check in,baggage processing, reservations and ticketing, boarding of flights, greeting passengers, provide special passenger assistance, handle customer complaints and other duties as assigned.

JOB RESPONSIBILITIES

The following responsibilities are associated with this job role:

  • Assist passengers with self-service check-in kiosks
  • Inspect and verify passenger documentation
  • Issue boarding passes
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements and passengers needing wheelchair assistance
  • Direct passengers through Customs and Immigration if required
  • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
  • Produce work-related documentation when required
  • Maintain the highest standards of safety and security at all times
  • Other duties as assigned

QUALIFICATIONS & COMPETENCIES

  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Excellent communication skills (written and verbal)
  • Must be able and willing to type and learn airline specific computer systems
  • Ability to follow processes and procedures and apply flexible approach when required
  • Willingness to work in inclement weather if required
  • Passionate about customer service
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
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