Customer Service Executive

Normal Hours: Monday to Friday, 9am to 6pm, with a one-hour unpaid lunch break. Flexibility may be required at times.

Role Overview Our client is seeking a Customer Service Executive to join their team in North Dublin. This exciting role is ideal for an ambitious professional looking for a new challenge and to be part of a hardworking, collaborative team. The position offers excellent opportunities for career development and progression.

Main Duties and Responsibilities:

• Issue customer quotations and convert them into bookings.
• Manage key customer accounts, focusing on KPIs and performance reporting.
• Develop and maintain relationships with existing and new customers to ensure retention and growth.
• Proactively liaise with customers, suppliers, and partners to deliver high-quality service in a professional manner.
• Liaise with customs and regulatory bodies when needed.
• Apply customer rates, manage supplier charges, and handle invoicing.
• Support colleagues in other departments both nationally and internationally.
• Prioritise tasks flexibly to meet deadlines and achieve business goals.
• Handle general customs processes, including export/import declarations and ACP processes.
• Perform other ad-hoc office and administrative duties as required.

Required Skills and Experience:

• Experience in a similar environment, preferably in a customer-facing role.
• Strong attention to detail and accuracy.
• Self-motivated with excellent communication skills/ good telephone skills and the ability to work both independently and as part of a team.
• Experience in road freight and customs is an advantage.
• Ability to work under pressure and meet deadlines.
• Proficient in Microsoft Office.

What Our Client Offers:

• Career development opportunities
• Five weeks of annual leave
• Pension scheme
• Service awards and benefits
• Competitive salary
• Bonus scheme