Freight Operations Executive

Main Duties and Responsibilities:

Export Duties will include:

• Receive booking, check rates/costs at time of booking receipt to ensure accuracy and correct handling.
• Monitor the booking, at all times through shipping line tracking systems.
• Place booking with relevant line as required.
• Organising Transport on shipments as required.
• Send booking confirmation to customer to confirm all details on the booking.
• Issue Customs documentation – export SAD and maintain files and adhere to quality systems as set out.
• Issue bill of ladings and confirm shipment on board and arrange to scan documents or post as required to destination agent/customer.
• Invoice the file and update accruals in full.
• Solve Accounts Queries in a timely manner by email or phone, fast turnaround required.
• Address all customer communications within a short time frame.
• Ensuring any customer reports are updated and completed in a timely manner.
• Ensure all file documentation is boxed and filed appropriately once completed.

Import Duties will include:

• Receive booking, check rates/costs at time of booking receipt to ensure accuracy and correct handling.
• Monitor the booking at all times through tracking systems.
• Place booking with relevant line/agent as required.
• Send booking confirmation to customer confirming schedule details in a timely manner.
• Preparation of documents and liaising with overseas agents to cut final documents to Aramex.
• Customs Clearance – setting up entries in a timely manner and ensuring accuracy prior to physical arrival.
• Process the clearance of goods/collection of any fees Vat/Duties in advance and arrange transport for the shipments as required.
• Invoicing of files and full accruals update.
• Scan POD to file as required.
• Address all customer communications within a short time frame.
• Ensuring any customer reports are updated and completed in a timely manner.

Additional Requirements:

• To participate in the annual performance appraisal and objective setting scheme.
• To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.
• To have a detailed knowledge of and apply the Depot’s Business Plan in all aspects of development.
• To be active in the Account Management Program and support the Business Development Team.
• Work with co-workers as a team to ensure success using open communication with colleagues.
• Practice Integrity, reliability and efficiency in all business handlings with both customers and co-workers.

Benefits:

• Five weeks of Annual Leave
• Pension
• Service Awards and Benefits
• Bonus Scheme