Front of House Manager

Airport Staff are currently looking for a Front of House Manager to join a busy hotel in Dublin Airport.

The Front of House Manager will work under the general guidance of the General Manager, manage and co-ordinate Front Office operations to provide efficient, prompt, courteous, trouble free and proactive service to guests; hence maximise rooms revenue and guest satisfaction. All work will be in line with the hotel’s business plan, budget and hotel policies.

Tasks and Responsibilities:

• In charge of the processing of invoices and ad-hoc accounts duties
• Proficient in all Front Office and Guest Relations operations
• Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation
• Overseas and participates in the prompt and courteous check in and check out of guests
• Utilises leadership skills and motivation to maximise team member productivity and satisfaction
• People developer/exporter
• Works closely and proactively with all Department Heads
• Ensure own proficiency in all Front Office procedures to be a resource when needed.
• Ensures familiarity with in-house facilities to assist guests and promote sales
• Assist in ensuring that Front Office is staffed according to need by utilising business forecasts to schedule employees.
• Team performance and training staff on all aspects of the FO function and operations
• Challenge front office staff to utilise yield management, occupancy and average room rate to maximise rooms revenue.
• Deal with guest comments, both compliments & complaints and develop strategies to improve the level of service.
• Initiate activities to improve guest service and efficiency in Front Office operations.
• Informs and updates the GM on problems and unusual matters
• Attends meetings and trainings as required by the GM
• Ensures guest satisfaction by performing duties such as attending to their requests and inquiries courteously and promptly
• Accepts flexible working schedule when necessary for the hotel’s uninterrupted service
• Stays abreast of current and new industry technology relating to function
• Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
• Maintains a favourable working relationship with employees and colleagues to promote a cooperative and harmonious working climate
• Projects a favourable image of The Radisson Hotel Group to the public

Required Competencies:

• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
• A goal orientated team player with a Yes, I Can! Attitude
• Strong organisation, problem solving and planning skills
• Quality and standards orientated
• Attention to detail, highly motivated and ambitious
• Ability to cope under pressure in an ever-changing environment
• Adaptability/Flexibility
• Active Relationships- Able to communicate fluently and concisely
• Team Management
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards
• Clear thinker with excellent communication abilities

Qualifications and experience:

Essential

• Strong working knowledge of Opera Property Management System
• Min 2-3 years FOM experience in a large-scale high-volume environment

Desirable

• ProcureWizard
• Commercially aware