Front of House Manager

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Job description

Airport Staff are currently looking for a Front of House Manager to join a busy hotel in Dublin Airport.

The Front of House Manager will work under the general guidance of the General Manager, manage and co-ordinate Front Office operations to provide efficient, prompt, courteous, trouble free and proactive service to guests; hence maximise rooms revenue and guest satisfaction. All work will be in line with the hotel’s business plan, budget and hotel policies.

Tasks and Responsibilities:

  • In charge of the processing of invoices and ad-hoc accounts duties
  • Proficient in all Front Office and Guest Relations operations
  • Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation
  • Overseas and participates in the prompt and courteous check in and check out of guests
  • Utilises leadership skills and motivation to maximise team member productivity and satisfaction
  • People developer/exporter
  • Works closely and proactively with all Department Heads
  • Ensure own proficiency in all Front Office procedures to be a resource when needed.
  • Ensures familiarity with in-house facilities to assist guests and promote sales
  • Assist in ensuring that Front Office is staffed according to need by utilising business forecasts to schedule employees.
  • Team performance and training staff on all aspects of the FO function and operations
  • Challenge front office staff to utilise yield management, occupancy and average room rate to maximise rooms revenue.
  • Deal with guest comments, both compliments & complaints and develop strategies to improve the level of service.
  • Initiate activities to improve guest service and efficiency in Front Office operations.
  • Informs and updates the GM on problems and unusual matters
  • Attends meetings and trainings as required by the GM
  • Ensures guest satisfaction by performing duties such as attending to their requests and inquiries courteously and promptly
  • Accepts flexible working schedule when necessary for the hotel’s uninterrupted service
  • Stays abreast of current and new industry technology relating to function
  • Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
  • Maintains a favourable working relationship with employees and colleagues to promote a cooperative and harmonious working climate
  • Projects a favourable image of The Radisson Hotel Group to the public

Required Competencies:

  • A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
  • A goal orientated team player with a Yes, I Can! Attitude
  • Strong organisation, problem solving and planning skills
  • Quality and standards orientated
  • Attention to detail, highly motivated and ambitious
  • Ability to cope under pressure in an ever-changing environment
  • Adaptability/Flexibility
  • Active Relationships- Able to communicate fluently and concisely
  • Team Management
  • Driven and ambitious to inspire the team to consistently deliver and exceed service standards
  • Clear thinker with excellent communication abilities

Qualifications and experience:


  • Strong working knowledge of Opera Property Management System
  • Min 2-3 years FOM experience in a large-scale high-volume environment


  • ProcureWizard
  • Commercially aware

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