Ocean Export Agent

Job description

Ocean Export Agent

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English

Benefits

• Competitive salary DOE
• Annual Leave – 20 days, increasing 1 day every 3 years
• Option of up to 26 days WFH
• Health and Dental
• Stock Purchase Plan
• Pension
• Quarterly bonus
• Bike to work
• Wellness events
• EAP Programme with free mental health sessions/ financial advice etc
• Fundraising events