Team Member Food and Beverage

Job description

Job Title: Team Members – Food Service

Location: Belfast International Airport
Contract: Full and Part Time available

What’s on offer
Salary: £12.08ph
Free on-site parking
Unsociable Hours Premium (£2ph)
Private Healthcare Plan
Employee Assistance Program
Up to 25% discount on products in store.

Job Purpose:

Our Client is seeking enthusiastic and dedicated Team Members to join their dynamic team. The ideal candidate will provide excellent customer service by taking orders, serving food and beverages, and ensuring a positive dining experience for guests. You will work closely with the kitchen staff and management to deliver high-quality service and contribute to the overall success of the restaurant.

Key Responsibilities:

Customer Service:

• Greet and welcome customers in a friendly and professional manner.
• Take food and beverage orders accurately and promptly.
• Provide menu recommendations and answer questions about food and drinks.
• Serve food and beverages to customers, ensuring timely delivery.
• Monitor tables and attend to guests’ needs throughout their dining experience.
• Handle customer complaints or concerns with professionalism and resolve issues as needed.

Operations:

• Process payments and manage cash transactions accurately.
• Maintain cleanliness and organization of the dining area and workstations.
• Assist with setting up and clearing tables, as well as restocking supplies.
• Report all hazards and/or concerns immediately to the manager on duty.

Qualifications:

• Previous experience in a restaurant or food service role is preferred but not required.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic math skills for handling payments and calculating bills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Key Skills:

• Customer service excellence.
• Time management and organization.
• Attention to detail.
• Teamwork and collaboration.
• Problem-solving skills.
• Basic knowledge of food and beverage menus.
• Willingness to learn and adapt to new tasks.

Values: Our Client values honesty, excellence, agility, and team spirit. They foster a culture of openness, treat each other fairly, and deliver first-class customer service. They uphold high store standards, showcase prestigious brands, and adapt well to change. Working together as one team, they support each other and actively participate in the wider community.

How to Apply: If you are passionate about delivering exceptional customer service and meet the above criteria, we would love to hear from you. Please submit your CV and a cover letter detailing your suitability for the role.