Test Job
Apply nowJob description
Customer Service Rep to provide inbound and outbound sales and support to customers both internal and external.
Key Accountabilities:
- Answer inbound calls
- Create purchase orders
- Respond to customer enquires
- Sell product & place customer orders
- Up-sell products & services where applicable
- Transfer customer calls to appropriate staff
- Clear daily email logs
- Identify, research & resolve customer issues
- Complete call logs & reports
- Enter order details into the system
- Research all billing & payment issues
- Authorise and process customer refunds
- Relay all call trends where necessary to supervisor
- Recommend process improvements where necessary
- Quote and send out samples
- Liaise with the various departments( warehouse, accounts receivable ) to develop solutions that best suit customer needs
- Customer follow-ups
- General administration as required
Person Specifications:
- Excellent listening skills
- A willingness to problem solve
- Strong verbal & written communication skills
- Resilience – being able to handle complaints from customers
- The ability to work as part of a team
- Be self-driven & pro-active
Competencies:
- Fast & accurate data entry skills
- Excellent phone manner
- A high level of accuracy & attention to detail
- Customer focus
- Be a self starter who shows initiative
- Respond to customer enquires
Qualifications & experience:
- Minimum 2 years’ customer service / call centre experience
- Strong IT skills ( W4W, Excel, Outlook )
- SAP experience
Key Performance Indicators & Conduct Requirements:
- High professional standard of customer service, ascertained through feedback from internal and external customers
- Display a ‘can-do’ attitude when assisting other departments
- Clear all email logs within 24-48 hours
Additional Information:
- In this role when the Customer Service Manager is away or on leave you will be expected to provide direct coverage for that position
- You will cross train in other departments & roles to help provide coverage when other staff are on leave
Apply now
* Required